Return & Replacement Policy

Last Updated: January 2026

Thank you for purchasing our products. We take great pride in our product quality. However, if you receive a damaged or defective unit, we are here to help.

⚠️ Please note that we offer Replacements ONLY. We do not offer monetary refunds.

1. Eligibility for Replacement

Because we sell a specialized product, we operate on a strict replacement policy. You are eligible for a free replacement only under the following conditions:

  • The product was delivered in a physically damaged condition.
  • The product has a manufacturing defect (broken parts, functional failure).
  • You received the wrong product.

We do not accept returns or replacements for "change of mind" or if you simply decide you no longer want the product after delivery.

2. Mandatory Unboxing Video

To protect our customers and our business, an unboxing video is mandatory to claim a replacement.

  • You must record a video while opening the package for the first time.
  • The video must be continuous (no cuts/edits) and clearly show the shipping label and the damage to the product.
  • Claims without a valid unboxing video will be rejected.

3. Time Limit

You must report the damage or defect within 2 days (48 hours) of the delivery date. Claims made after this 48-hour window will not be accepted.

4. The Replacement Process

1

Report the Issue

Email us at orion7sales.pro@gmail.com within 2 days of delivery.

2

Submit Proof

Attach your order ID and the mandatory unboxing video.

3

Verification

Our team will review the video. If the claim is valid, we will approve the replacement.

5. Return Shipping & Pickup

Serviceable Pincodes

If your pincode supports reverse pickup, we will arrange for our courier partner to pick up the defective unit from your location at our cost.

Non-Serviceable Pincodes

If reverse pickup is not available at your location, we will ask you to courier the product back to us. We will reimburse standard shipping charges upon receiving the product receipt.

6. Final Resolution

Once the defective unit is received and inspected by us, we will dispatch a brand-new replacement unit to you within 5-7 business days.

Looking to cancel your order or get a refund? Check our Refund Policy.

Contact Us

Grievance Officer

Sunny Arora

Address

Narela, New Delhi, 110040

Response Time

Within 48 hours

`