Refund Policy
Last Updated: January 2026
⚠️ Please note: We offer Replacements ONLY for damaged or defective products. Monetary refunds are only available for cancelled orders (before dispatch).
1. When Can You Get a Refund?
You are eligible for a full refund only in the following cases:
- You cancel your order before it has been dispatched.
- Your order could not be delivered after multiple attempts and is returned to us.
- We are unable to fulfill your order due to stock unavailability (rare cases).
2. Cancellation Policy
We understand that plans change. You can cancel your order for a full refund only if the order has not yet been dispatched.
To cancel, email us immediately at orion7sales.pro@gmail.com with your Order ID.
If the order has already been handed over to the courier, we cannot cancel it. In such cases, our Return & Replacement Policy will apply.
3. No Refund for Delivered Products
Once a product has been delivered, we do not offer monetary refunds. This includes:
- Change of mind after receiving the product
- Product does not meet your expectations
- You no longer need the product
For damaged or defective products, please refer to our Return & Replacement Policy.
4. Refund Process
Request Cancellation
Email us at orion7sales.pro@gmail.com with your Order ID before dispatch.
Confirmation
We will confirm the cancellation within 24 hours.
Refund Processed
Refund will be initiated to the original payment method within 5-7 business days.
5. Refund Timeline
| Payment Method | Refund Time |
|---|---|
| UPI / Wallet | 1-3 business days |
| Credit / Debit Card | 5-7 business days |
| Net Banking | 5-7 business days |
* Refund timelines depend on your bank and may vary.
Contact Us
Grievance Officer
Sunny Arora
Address
Narela, New Delhi, 110040
Response Time
Within 48 hours